Pre-Order Policy

What is a pre-order?

A pre-order is an order you can make for a new item before it is in stock and available for delivery.

When will I be charged?

Each pre-order item has a non-refundable deposit to reserve the item. That amount is due at the time of purchase. The remaining balance, along with any calculated shipping, will be due after the item(s) are received by Horsehead Toys & Collectibles and ready to ship.

When will I get my item?

We always do our best to fulfill orders in a timely manner but wait times can vary depending on manufacturer delays. We will notify you after the items have been received by Horsehead Toys & Collectibles along with a request for payment of the remaining balance and calculated shipping. 

How long will it take to ship out my pre-order once an item is received?

Pre-orders will begin processing at the time of delivery and customer shipping notifications should be received with 2 business days.

Can I cancel my order?

Each pre-order requires a small up front non-refundable deposit (NRD) to be made at the time of order placement. Any order cancelled will forfeit that initial deposit.

Beyond that, orders can be cancelled prior to the fulfillment phase. Once the remaining balance has been collected and the shipping process begins, orders cannot be cancelled.